Free delivery from €100
14-Day Return: Hassle-free Shopping
Official Online Store

Returns

We want to make shopping as easy as possible for you at Masai - and the same applies to returning items too.

Please note that we do not offer a free returns service. You are therefore responsible for paying return costs.

When you shop at Masai.net, you have 14 days to return from the time you receive your delivery (see more under Terms and Conditions). When you receive your delivery, in addition to your ordered goods, it will always contain the following:

  • A delivery note with an overview of the items you receive
  • Guidelines that instruct you how to return items (also shown below)
  • A returns form that you should complete and send back with the returned item
Please choose your country for more information about how to return:

If something isn't quite right you have 14 days to return it to us. Choose your country for more information on how to return below:

Denmark (click to see return options)

Sweden (click to see return options)

Norway (click to see return options)

Finland (click to see return options)

Germany (click to see return options)

UK (click to see return options)

Ireland (click to see return options)

France (click to see return options)

Belgium (click to see return options)

The Netherlands (click to see return options)

Please note all prices and costs are deemed by the country of delivery.